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Frequently Asked Questions (FAQs)

Do you offer discounts and promotions?

Indeed, we are committed to offering our esteemed customers a variety of discounts and promotions. Our offerings include seasonal sales, limited-time promotions, and exclusive deals across a broad range of products, ensuring that our customers have the opportunity to make significant savings on their preferred items.

How can I contact Lavianova?

For any inquiries or assistance, please reach out to us via email at Lavianova.store@gmail.com. Additionally, you are welcome to send us a message directly through our contact us page.

What is the estimated time frame for order processing and shipping?

At Lavianova, our goal is to expedite the processing and shipping of your order. Typically, the processing time ranges from 1 to 3 business days, contingent upon product availability and the intricacies of the order. Following processing, we collaborate with reliable shipping partners to ensure your order is delivered promptly to your address.

What is your policy on returns?

Our return policy is crafted to guarantee your satisfaction and to offer a seamless shopping experience. We provide an effortless return process, allowing for the straightforward return or exchange of any items that do not fulfill your expectations.

Should you wish to initiate a return, you are eligible to do so within 14 days from the delivery date. Please contact us for guidance through the return process.

For detailed information, we invite you to consult our Return & Refunds policy.

Is my personal and payment information secure with Lavianova?

Your security is our utmost priority. We implement state-of-the-art encryption and security measures to safeguard your personal and payment information. Our online store utilizes secure payment gateways with stringent security protocols, and we do not retain your payment details on our servers, offering an additional layer of protection. Rest assured, your personal and payment data are secure with us. Lavianova adheres to The General Data Protection Regulation (GDPR) (EU) 2016/679.

For more details, please review our Privacy Policy.

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